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Space Supernova

Refund Policy

Return and Refund Policy  
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Last updated: May 17, 2023

Interpretation and Definitions  
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Interpretation  
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The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions  
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For the purposes of this Return and Refund Policy:

  * Company (referred to as either "the Company", "We", "Us" or "Our" in this
    Agreement) refers to Cosmic Grabs Company, 3737 Michigan Avenue.

  * Goods refer to the items offered for sale on the Service.

  * Orders mean a request by You to purchase Goods from Us.

  * Service refers to the Website.

  * Website refers to Cosmic Grabs Co., accessible from
    <http://cosmicgrabs.com>

  * You means the individual accessing or using the Service, or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.

** All Limited Edition purchases are Final Sale


Your Order Cancellation Rights  
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The deadline for cancelling an Order is 3 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

  * By email: cosmicgrabscompany@gmail.com

  * By phone number: 704.817.9068

*Make sure to mention your Name, Order number, Tracking Number, and Reason for Refund


We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns  
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In order for the Goods to be eligible for a return, please make sure that:

  * The Goods were purchased in the last 15 days

  * The Goods damaged by shipping need photos taken; (2) photos, 1- before and 1- after opening 
  * The Goods are in the original packaging

The following Goods cannot be returned:

  * The supply of Goods made to Your specifications or clearly personalized.
  * The supply of Goods which according to their nature are not suitable to be
    returned, deteriorate rapidly or where the date of expiry is over.
  * The supply of Goods which are not suitable for return due to health
    protection or hygiene reasons and were unsealed after delivery.
  * The supply of Goods which are, after delivery, according to their nature,
    inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot
be refunded. This exclusion may not apply to You if it is not permitted by
applicable law.

Returning Goods  
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You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:

3737 Michigan Avenue  
Charlotte NC 28215  
USA

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Gifts  
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No gift purchases at this time.

Contact Us  
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If you have any questions about our Returns and Refunds Policy, please contact
us:

  * By email: cosmicgrabscompany@gmail.com

  * By phone number: 704.817.9068

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